Genuine ambiguity goes to your operator — once — and that ruling is recorded and learned, not buried in a log. The agent only brings you the decisions that truly need a person.
If a decision turns on judgment the system isn’t entitled to make, it halts and routes to the operator with the full context on the trail.
Once, then learned. The ruling is recorded as evidence and folded into the lessons, so the same question doesn’t return.
How escalation is boundedInvariant Genuine ambiguity goes to a human exactly once, on the record — and the ruling is learned.
Go deeper — the final court
How escalation is bounded so a human sees only the genuinely ambiguous decisions, each one recorded and learned.
